Privacy Policy
WE ARE COMMITTED TO PROTECTING YOUR IDENTITY AND THE PERSONAL INFORMATION YOU SHARE WITH US. THIS PRIVACY POLICY APPLIES TO PERSONAL INFORMATION WE COLLECT THROUGH OUR WEBSITE LOCATED AT LEMARCHEDESSAVONS.COM OR THROUGH THE RELATIONSHIPS WE HAVE WITH OUR CUSTOMERS.
At Marché des Savons, we have respect for our customers. Recognizing your concerns about the protection of your privacy, we have posted this privacy policy to inform you about the personal information we collect, how we treat it, the options you have about our use of your personal information and how you can access it.
For more information on how to use this site, please visit our legal terms page.
This Privacy Policy applies to personal information that we collect through our website located at lemarchedessavons.com or in the course of our relationships with our customers.
In this document, website is used to define all online properties and their domains.
COLLECTION AND USE OF PERSONAL INFORMATION
You can browse our website without having to provide us with any personal information.
However, we are required to collect personal information in the following cases:
You purchase, order, return or exchange items;
You request to join our mailing list or to receive other commercial communications;
You register with our website;
You participate in one of our contests or promotions, or respond to a survey;
You send a comment or a question to customer service by e-mail or through our chat service.
If you pay for purchases through our website, we need to collect your billing and shipping address, telephone number and email address in order to be able to deliver the products ordered.
When you return or exchange products, we must ask you to provide your name, address and telephone number. For item returns resulting in a refund to a customer's debit or credit card, we will require you to provide your debit or credit card information in order to process and administer the refund transaction.
Commercial Communications: When you sign up for our mailing list to receive our newsletter or other promotional communications by mail or email, we may collect personal information such as your first name, last name, email address and/or mailing address (depending on the delivery method) as well as information about your interests in order to provide you with the service you have requested.
We will only contact you if you wish. You are free to choose, at any time, not to receive our promotional communications by clicking on the "unsubscribe" button at the bottom of our emails.
Online Registration: To take advantage of some of the features of our site, you may need to register. When you register, we ask you to provide your first name, last name and email address so that we can provide you with the service you request and administer it. When you register online, we may ask for your permission to receive commercial information in the future from the Marché des Savons or its commercial partners. To withdraw your consent to these communications, please contact us.
Contests, Promotions, Surveys: When you enter a contest, participate in a promotion, or respond to one of our surveys, we may collect your name, address, phone number, and email address. We use this information to administer your participation in the contest or promotion and, in the context of surveys, to understand our customers and to improve our product and service offerings, our promotions and our events. When you register for the contest, promotion or survey, we may ask your permission to receive future marketing information from Simons or its business partners. To withdraw your consent to these communications, please contact us.
Customer service: when you send a comment or a question by email or through the chat service. we may collect personal information such as your name, postal or email address and/or telephone number in order to be able to respond to your comment or question. We also collect various types of information that you provide to us in order to allow us to respond to your question.
COMMUNICATION OF PERSONAL INFORMATION
Except as otherwise provided herein, we undertake not to disclose, rent, sell or transfer to third parties, or exchange with third parties, personal information concerning our customers, without having obtained their prior consent.
Service Providers: We may share your personal information with third parties who perform services on our behalf, such as processing payments, hosting our website, forwarding emails or other communications for our account, the organization of competitions and promotions.
These service providers are bound by non-disclosure agreements and legal restrictions governing their use of information we provide to them, and they are not permitted to use or disclose personal information for any purpose other than to provide the services on our behalf or as otherwise required by applicable law.
Legal Obligations: Our service providers and we will be compelled to disclose your personal information in connection with a search warrant or a valid legal investigation or order or in order to respond to an investigative body for breach of contract or contravention of any law, or otherwise under applicable law.
Sale of business: we may share information we have about you in the context of a merger or sale (including disclosure of information made as part of bankruptcy or insolvency proceedings) in which the Market of Soaps participates in whole or in part or in the context of a restructuring or acquisition of shares or other change of control of a company, because this information can then be considered as a asset.
W EBSITE INFORMATION
When you visit our website, we collect the IP address of all visitors to our website and related information such as the browser you use, operating system you use, time spent on the website, usage patterns, and the domain name of the website from which you linked to our site. We collect this information to help us evaluate and improve your experience of our website.
COOKIES AND INVISIBLE PIXELS
Our website uses a technology called "cookies". A cookie is a small piece of data that our website can transmit to your browser and which can then be saved on your hard drive to enable us to recognize you when you return. We use cookies on the pages of our website where you are asked to log in or which are customizable. If you are registered with our website, these cookies help us identify you and may be necessary to provide you with the products and services you request. These cookies also provide us or our service providers with information that we will use to customize our website according to your preferences. You can set your browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our website, you may not be able to take advantage of all the features of our website.
Our website may also use a technology called “tracer tags” or “web beacons”. This technology allows us to know which pages of our website you visit. These “tracer tags” are used to help us optimize and personalize our website for you and future visitors to our website.
DEACTIVATE YOUR ACCOUNT / UNSUBSCRIBE
If you wish to deactivate your account, please submit a request electronically or contact us via online chat.
If you do not wish to continue to receive emails from the Soap Market, please contact us by email. Please note that each time we send you an email, we give you the opportunity to unsubscribe from our mailing list, so you are able to stop receiving emails at any time. You must allow 10 business days for your request to take effect. We appreciate your patience and understanding in allowing us time to process your request.
SECURITY OF PERSONAL INFORMATION
We are aware that our customers trust us with regard to the protection of their personal information. We take this task seriously. We have taken steps to protect the personal information in our custody and control. As such, we only allow access to personal information to those of our employees and authorized service providers who need the information for the purposes described in this Privacy Policy. We have taken reasonable administrative, technical and physical safeguards to guard against unauthorized access, use, modification and disclosure of personal information in our custody and control.
In order to offer you an increased level of security, online access to certain personal information may be protected by the password of your choice. We strongly recommend that you do not share your password with anyone. The Soap Market will never ask you for your password in an unsolicited communication.
Notwithstanding the foregoing, you should be aware that unfortunately no data transmission over the Internet can be considered absolutely secure. Consequently, Le Marché des Saisons does not declare or guarantee that personal information will not be lost, misused or modified, and it assumes no responsibility with regard to the personal information that you transmit to it, nor to the regarding the use or misuse of personal information by you or third parties.
Below are some recommendations to ensure your online shopping is safe.
If you're using a public computer, always log off when you're done.
Do not share your passwords. Remember that anyone who knows your password can access your account.
When creating a password, use at least eight characters – prefer a combination of letters and numbers. Do not use dictionary words, your name, email address or other personal information that can be easily obtained. We also recommend that you change your password often.
Use a different password for each of your online accounts.
Beware of unsolicited emails and phone calls.
In addition, the Marché des Saisons will never communicate with you to ask you for information about your credit card number or your bank account. This type of information is only transmitted to the Marché des Saisons when you carry out a transaction, communicate directly with the Marché des Saisons or modify your online account. If you receive a suspicious email with a link to update your account information, do not click on that link. Go directly to your account at lemarchedessssons.com. If a stranger contacts you, sends you an unsolicited email, or asks you to confirm or provide your password or personal or banking information, ignore the request and contact us immediately.
For security reasons and to prevent fraud, orders paid for by credit card from this website will only be accepted by the Marché des Savons if the name and billing address match the name on the credit card. of the buyer and to the address indicated on his credit card file. If the information does not match, your order will be refused, even if the transaction has been pre-authorized by your bank. In this case, the reserved order amount can be recovered only when the credit has been posted to your account, which can take three to five working days.
ABOUT CHILDREN
Children under 13
If you are a child under the age of 13, you may browse our website, but you may not make purchases there. You also cannot become a registered user or use any service that asks you to provide personal information. Our site is not designed for children. We do not wish to collect personal information from children under the age of 13. This policy is intended to protect children.
If you register and we learn that you are under 13, we will delete your registration information and send you an e-mail message notifying you. If you are under 13 and want to make a purchase, please ask one of your parents to place the order for you.
CHANGES TO OUR PRIVACY POLICY
This Privacy Policy may be updated periodically based on changes to our privacy practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the privacy policy in effect at the time such information is collected, or as otherwise agreed with you.
TO JOIN US
You can contact us at any time if: you have questions or comments about this Privacy Policy; you wish to access, update and/or correct any inaccuracies in the record of your personal information; you want to withdraw your consent to receive marketing communications, or you have a complaint about how we handle your personal information.